Billing and Refund Policy

1. Plan billing

Starter is free. Pro and Premium are billed in advance, monthly or yearly, in US dollars, to the payment method you provide. Applicable sales taxes may be added. Your plan starts when your first payment succeeds.

Launch offer

During our launch, new accounts can start Pro or Premium (monthly or yearly) with a 14 day introductory period for a one time charge of $1. When the 14 days end, the plan renews automatically at its full price and your card is charged unless you cancel before the introductory period ends. One introductory period per account and per business. The $1 charge is not refundable. Yearly plans are priced at ten times the monthly price, which equals two months free. We may end or change the launch offer at any time for new signups.

2. Automatic renewal

Paid plans renew automatically at the end of each billing period at the then current price, and your payment method is charged, until you cancel. We send a reminder before yearly renewals. If your plan price will increase, we will tell you at least 30 days before the increase applies to you.

3. How to cancel

Cancel anytime in your dashboard under your account settings, or by contacting us at now@housane.com or through our contact form. Cancellation stops future renewals. Your paid features stay active until the end of the period you already paid for, then your listing moves to the free Starter plan.

4. Refunds

• Monthly plans: fees are non refundable, including for partial months, except where the law requires.
• Yearly plans: if you cancel within 14 days of the initial yearly charge or a yearly renewal charge, contact us for a full refund of that charge. After 14 days, yearly fees are non refundable.
• Our mistakes: if you were charged in error or our Services were materially unavailable, contact us within 60 days and we will make it right with a refund or credit.
• Removal for violations: no refund is due if we remove a listing or account for breaking our terms.

5. Upgrades and downgrades

Upgrades take effect immediately and are prorated for the rest of your current billing period. Downgrades take effect at your next renewal date.

6. Lead unlocks and Featured Boost

Lead unlocks are one time charges described in our Lead Program Terms; invalid leads are handled with credits or refunds under those terms. A Featured Boost is a one time charge for 30 days of featured placement for one listing, does not renew automatically, and is non refundable once the placement starts, unless we failed to deliver it.

7. Failed payments

If a payment fails, we will try again and notify you. If we cannot collect payment, we may move your listing to the Starter plan or pause your leads until the balance is paid.

8. Billing questions and chargebacks

If you think a charge is wrong, please contact us first so we can fix it quickly. Filing a chargeback for a valid charge may lead to suspension of paid features.

9. Contact

Housane
Email: now@housane.com
Privacy: now@housane.com
Or use our contact form.